No helb money after SIM replacement. What should I do

Question

I did a sim replacement of my SIM card now trying to withdraw the  upkeep I see SIM card has been changed.... What do I do at this point and is it possible for me to still get the money

Answer 1

If you haven't received your HELB (Higher Education Loans Board) funds after replacing your SIM card, here are some steps you can take:

1. Check Loan Status: Visit the HELB website or app to check the status of your loan. Ensure that the loan has been disbursed and that your details are correct.

2. Update Contact Details: If you changed your SIM card, make sure that your phone number is updated in the HELB system. You can update your contact details by logging into your HELB account or by contacting their customer service.

3. Contact HELB Support: Reach out to HELB's customer service for assistance. You can do this via:

   • Phone: Call their helpline for immediate assistance.
   • Email: Send an email detailing your situation.
   • Visit a HELB office: If possible, visit a local HELB office for in-person assistance.

4. Check with Your Bank: Ensure that your bank account details with HELB are correct. Sometimes funds can be disbursed, but issues can arise if there are discrepancies in your account information.

5. Document Everything: Keep records of your communications with HELB and any other relevant documents. This will be helpful if you need to escalate the issue.

6. Follow Up: If you don't get a response within a reasonable time, make sure to follow up.

Taking these steps should help you resolve the issue and ensure you receive your funds

Comments

If you're not receiving your HELB (Higher Education Loans Board) disbursement after replacing your SIM card, here's a step-by-step guide you can follow:

1. Confirm the Registered Number:

   • Make sure your new SIM card is linked to the same number that HELB has on file. If you've changed your number, you need to update it on the HELB portal or by contacting their customer service.

2. Update Your Number with HELB:

   • If you haven’t done so, log in to your HELB account via their official portal and update your phone number under "Profile Settings". Alternatively, you can reach them through:
     • HELB customer care email: contactus@helb.co.ke
     • HELB call center: 0711052000 or 0720886615

3. Check the Disbursement Status:

   • Log in to your HELB portal and verify if the funds have been disbursed. If they have, check your mobile money provider (M-Pesa or whichever provider you use) for incoming payments.
   • If the disbursement status is “Completed,” but you haven’t received the money, there might be a delay with your mobile provider.

4. Contact Your Mobile Service Provider:

   • If you updated your number with HELB but are still not receiving the money, contact your mobile provider (Safaricom, Airtel, etc.) to confirm that there are no issues with your account or mobile services.

5. Helb Disbursement Delays:

   • Sometimes, disbursements are delayed for various reasons. You can inquire with HELB about any system or processing delays through their contact points.

6. Confirm Your Bank Account:

   • If you opted to have the money sent directly to your bank account instead of your mobile number, ensure the correct bank details were provided during registration.

Following these steps should help resolve the issue.