Question

How can i change my hef account id number after i mistakenly validated the wrong id number.i have not yet applied for helb loan.

Answer 1

To change your account ID number after mistakenly validating the wrong ID on the Higher Education Funding (HEF) portal before applying for a HELB loan, follow these steps:

1. Contact HELB Customer Support:

   • Since you haven't applied for the loan yet, it's possible that HELB can assist you in correcting the mistake. Reach out to them directly via:
     • Email: Contact them at contactcentre@helb.co.ke.
     • Phone: Call HELB’s customer care at +254 711 052 000 or +254 020 227 8000.

2. Visit a HELB Service Center:

   • You can visit a nearby HELB service center for assistance. The staff can guide you through correcting your details. Ensure to carry necessary identification documents, like your national ID.

3. Social Media:

   • HELB is active on social media platforms like Twitter (@HELBpage) and Facebook (Higher Education Loans Board). You can reach out to them via direct messages for quicker support.

4. HELB Self-Service Portal:

   • Log in to the HELB portal to see if there’s an option to edit your details. If you don't find an option to correct the ID number, you'll need to contact HELB support as mentioned.

Taking action quickly is important to ensure your details are updated before starting the loan application process.